Ontario. Ministry of Municipal Affairs and Housing

Site: Rental Housing Enforcement Unit

Description
Description (Service) Regulates the rights and responsibilities of landlords and tenants in residential properties * responds to complaints about offences under the Residential Tenancies Act * investigates complaints up to prosecution * receives complaints and investigates maintenance issues where there are no municipal standards * complaints may be made to this Unit, or to the Landlord and Tenant Board, or to both -- complaints requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry)
Service Details
Public Comments Formerly known as Investigation and Enforcement Unit
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities
Application Call, write or visit website for information
Languages English ; French ; Language Line Service for other languages
Fees None
Address and Location
Site Location Entrances to 777 Bay St available on Bay and College
Located In Community Toronto Downtown Central
Address & Map
College Park
777 Bay St, 14th Fl
Toronto, ON M5G 2E5
 
View Google Map
Intersection Bay St and College St
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator
Contact Information
Office Phone 416-585-7214
Toll Free Phone 1-888-772-9277
TTY Phone 416-585-6991 ; 1-866-220-2290
Fax 416-585-6464 ; 1-866-321-4127
Website ontario.ca/rentaloffences
Primary Contact Compliance/Customer Service Officers
Primary Executive Jim Torreto, Manager