Ombudsman Ontario

Description (Service) Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions * Ontario universities and school boards * municipalities (excluding matters covered by the Office of the Ombudsman, City of Toronto -- see separate entry) * cannot deal with matters regarding federal governments, courts, judges, hospitals, long-term care homes or the private sector

Operates as an office of the provincial legislature, independent of the government and political parties
Service Details
Hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Application Complaints can be made in writing, in person, by telephone, Internet, TTY or fax * appointment recommended for in-person complaints
Languages English ; French ; interpreter service available for most languages
Fees None
Address and Location
Located In Community Toronto Downtown Central
Address & Map
Bell Trinity Square
483 Bay St, 10th Fl, South Tower
Toronto, ON M5G 2C9
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible, including main entrance and washrooms
Contact Information
Office Phone 416-586-3300
Toll Free Phone 1-800-263-1830
TTY Phone 1-866-411-4211
Fax 416-586-3485
Primary Contact Dean Morra, Administrative Assistant, Communications; Phone: 416-586-3353; Email:
Primary Executive Barbara Finlay, Interim Ombudsman